Support

Most Frequently Asked

How do I know my order was received?

As soon as we receive your order, you will be sent a confirmation email including your order number (please be sure to check your spam/junk mailbox).

Will you ship to me internationally?

Our warehouse ships to worldwide, just know international orders will take a little longer to get to you.

How can I track my order?

Track Your Order

Just pop in your email and order number.

Is your packaging environmentally friendly?

Sustainability is a core pillar for interhasa! and we do our best to source environmentally friendly materials for all of our packaging.

How do I find out the status of my order?

If you created an account during checkout, this information is available to you by visiting https://interhasa.com/my-account/. Once you have logged in, select “ORDERS” to view the status and other information regarding each order. If you have not received an email containing your tracking information, it means your order is still being processed in our warehouse.

Shipping FAQ
Payment FAQ
Order FAQ
Warranty FAQ
Returns & Refund FAQ

Shipping FAQ

How can I track my order?
You can track your order status on our website using your order number. Log into your account, go to the "Order History" section, and click on the relevant order to view the latest tracking information.
When will you ship my order?
We typically process orders for shipping within 1-2 business days after receiving them. Actual ship times may vary depending on order volumes and inventory status. You will be notified via email once your order has entered the shipping process.
How long will my order take to arrive?
Delivery times vary based on your location. Usually take 2-7 business days,and 7-14 business days for regional and remote locations.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $30. Expedited shipping options are available at an additional cost.
Do you have express shipping?
Absolutely. At checkout, you can select expedited shipping for an extra fee to receive your order faster via our express courier services.

Didn’t Find the Answer to Your Question

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We're always here via email, service@interhasa.com or fill out the form and we'll be in touch as soon as possible.

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Our working hours

Monday - Friday 09:00 AM - 06:00 PM GMT+8

For Business Owner Support

Customized Order

We understand the importance of flexibility and customization when it comes to your bathroom product business needs. Our low minimum order quantity (MOQ) allows you to start with a new try without a substantial upfront investment. Based on market insights, consumer preferences and competition in your area, our personalized sample design services empower you to visualize the final product and make informed decisions. These customization capabilities enable you to create unique, branded bathroom solutions, improving competitiveness in the your local market.

Free Sample

At interhasa!, we offer comprehensive sample support for our long-term distribution partners. Clients with over $500K in annual sales can request refunds for up to 3 sample units per SKU purchased in the first year, with shipping covered for partners exceeding $1M in sales. Every 6 months, you can also apply for 3 complimentary samples per SKU. Prompt feedback within 10 days is required. For new product launches, we prioritize free samples for core partners in key regions to enable hands-on evaluation, empowering your success in the local market.

Workable Delivery Time

Through our robust supply chain management capabilities, we can ensure timely product delivery. Our warehouse department makes sure that your products are stocked properly before being delivered. For clients with local inventory, we guarantee a swift 3-5 day turnaround on orders. If not, we have optimized our processes to deliver within 30-45 days. Our commitment to order efficiency is further exemplified by our seamless order processing and responsive communication. By partnering with interhasa!, you can focus on serving your customers, confident that your products will be delivered reliably and on time.

Marketing Support

As your trusted partner, interhasa! is dedicated to empowering your growth through comprehensive marketing support. Our data-driven insights and analysis equip you to optimize your product offerings. Advertising campaigns, effective promotional strategies, and targeted online marketing initiatives resonate with your audience, refining your branding and messaging. Beyond that, we accompany you with hands-on training for your team, supporting your brand-building. By harnessing interhasa!'s full spectrum of marketing support, you can drive sustainable growth for your bathroom products business.

After-Sales Service

From prompt and proactive responses to product repairs and replacements, our team is dedicated to ensuring your customers' satisfaction. We further empower your operations by guiding you through our comprehensive after-sales policies and promptly addressing any customer feedback or technical inquiries. In the event of emergencies, our rapid-response team is ready to provide the necessary assistance. By interhasa!'s after-sales, you can devote your attention to delivering unparalleled customer service

Financially Empowered Solutions

Joining interhasa! can help you better manage your costs and risks in several key ways. First, the flexible payment policies provide you with more options and control over your finances, allowing you to optimize cash flow and minimize overhead expenses. Additionally, the rebate and bonus programs incentivize dealers to focus on high-margin sales, helping you maximize profitability. By working together, we can create a stronger, more collaborative sales network.

Be interhasa!'s Partner Now

If you are interested in becoming an Inerhasa! partner, please complete the application form below. Our representative will contact you shortly to discuss the partnership opportunity and how we can best serve you.